Serve7 Announced as AWS Partner of The Year Winner
Serve7 recognized by AWS Partners in Canada as leaders in helping customers drive innovation
Burlington, Canada – December 4, 2024 – Serve7 Technology Inc., a leading contact centre consulting firm specializing in AWS-powered CX transformation for Canadian organizations, today announced that it was named a winner of the 2024 Canada AWS Regional Partner Award, an award recognizing partners in Canada that play a key role helping customers drive innovation and build solutions on AWS.
Announced during AWS re:Invent 2024 in Las Vegas, AWS Regional Partner Awards recognize AWS’s Top Partners of the Year and Rising Star Partners of the Year in Canada, whose business models have embraced specialization, innovation, and collaboration over the past year. AWS Partner Awards recognize partners whose business models continue to evolve and thrive on AWS as they work with customers. Winners were selected based on objective criteria with results audited by third-party analyst firm, Canalys.
Over the past year, Serve7 has achieved significant milestones, including launching new CX transformation solutions built on Amazon Connect, expanding service offerings to include Contact Lens for conversational analytics, and becoming an AWS Advanced Tier Services Partner. Serve7 also launched new integrations with Lex and Lambda, enabling conversational AI capabilities that empower Canadian organizations to streamline customer interactions. These innovations have helped clients improve customer engagement while reducing operational costs.
Serve7 focuses on delivering tailored CX solutions for Canadian organizations, including education, healthcare, and public sector clients. As a Service Delivery Partner, Serve7 has proven expertise in deploying Amazon Connect and integrated AWS services enabling their customers to modernize their contact centre operations, enhance customer experiences, and optimize business outcomes. This award underscores Serve7’s commitment to leveraging AWS technology to solve real-world challenges with measurable impact.
“We are honored to receive the AWS Rising Star Partner of the Year Award for Canada,” said Frank Mirecki , CEO, Serve7. “This recognition highlights the incredible work of our team, our collaboration with AWS, and our shared commitment to helping Canadian organizations achieve their customer experience transformation goals. We look forward to continuing this journey with AWS to drive even greater innovation and impact in the years to come.”
What Customers Have to say About Working with Serve7
“Serve7 brought to the table their limitless experience in the contact center world. When we didn’t even know where to begin…they gave us a place to launch from. As we started the conversation about the best solutions, they were able to understand our vision and offer some of the best solutions, even in a phased way.
For example, they said, “We can get you live tomorrow with this solution, and it still lays the foundation to get where you want to go in further iterations.” That approach was invaluable, especially compared to some of the other partners we’ve worked with. Serve7’s team not only understood what we were trying to deliver, but they could also map and build a solution that fit our vision. All we had to do was bring the context of our industry to the deliverable, and the results were invaluable.” said Jason Nagy, VP Customer Experience, Xodus Travel Services regarding a recent Amazon Connect deployment.
The AWS Partner Network (APN), is a global partner program, focused on helping partners build successful AWS-based businesses or solutions by providing business, technical, marketing, and go-to-market support. The APN includes independent software vendors (ISVs) and systems integrators (SIs) around the world, with AWS Partner participation growing significantly during the past 12 months.
To learn more about Serve7 and how they leverage AWS technology to transform customer experience, visit https://serve7.io/amazon-connect/