An incredible platform deserves an equally awesome partner for deployment. With Serve7 and Amazon Connect you get an unrivalled contact centre platform delivered by and AWS Advanced Tier Partner.
Decades of experience and hundreds of contact centre deployments mean we have the expertise to accelerate your contact centre project.
Actions Speak Louder Than Words
We're all about moving the needle and getting the ball rolling. We pride ourselves on quick responses and meaningful engagement from day one.
Data Driven
We rely on your targets and data to design a contact centre solution that is right for your goals and KPIs.
Customize at Will
We know that no two businesses are the same, and thats no problem Serve7 can build anything you need and customize, integrate, and build a customer experience solution that you'll love.
Training
We offer training and hyper-care ensuring your entire team is ready to switch to Amazon Connect. Rest assured that we will guide your team and enable everyone to get the most out of the platform.
Find Peace in Your Contact Centre
Continuous Improvement
Our solutions ensure that your customer experience is always improving, never static. Optimizing performance from every angle of your contact centre.
Analytics and Reporting
Data based decision making. Keep an eye on your contact centre and get insights you never knew existed.
AI & ML Agent Enhancement
Take a load off. Use smart Gen AI tools to enable and enhance agents. Automatic evaluations, scoring, themes and much more.
Omnichannel Self-Service
Resolve common issues with self-service and in the channel of your customer's choice.
Simple Pricing
Amazon Connect is built on a totally unique pricing model. A contact centre with no contracts, no maintenance, and no minimum usage or seats.
Pay for what you use
Pricing scales with features and usage. It's that simple, you only pay for contact centre features and the amount that you use.
No Contracts or terms
With Amazon Connect there is absolutely no contract, or terms to sign. It's unlike any other pricing model out there.
No Minimum Spend
There is no minimum spending required to run Amazon Connect. Making it perfect for business continuity and PoC.
Dependable Partner for a Flexible Platform
AI Powered Speech Analytics
Amazon Connect contact lens delivers incredible speech analytics with sentiment analysis, transcription, summarizing and more. Captured for all of your interactions and contacts with customers.
Agent Dashboard
Out of the box, customized, or embedded in your favorite CRM. The agent dashboard is the hub of your agent experience.
Generative AI at Your Service
Empower agents with incredible AI powered engines. Deliver the answers they need in real-time with the confidence to provide excellent service
