Build it Right: A Hands-On Workshop with Amazon Connect
Thinking about how to bring AI into your contact centre? Join us for this in-person Amazon Connect workshop where you’ll see Amazon Q in Connect in action. We’ll walk through how Q can suggest answers, guide agents, and even handle customer self-service plus, we’ll show you how to add chat to your existing voice contact centre. It’s a chance to get hands-on, connect with peers, and leave with ideas you can apply right away.
Speakers:
Dan Perlman - Solution Architect Serve7
Enid Zambrano - Sr. Specialist Solution Architect Amazon Web Services
Location & Time
120 Bremner | 26th Floor AWS Office Toronto Ontario
