Webinar: Younger Members, Different Expectations: Why Younger Members Expect More
Rethinking CX for the next generation of credit union members, with a live walkthrough of real Amazon Connect member experiences.
About the session
Younger members expect to reach their credit union the way they reach everyone else: on their phone, in the channel they choose, without repeating themselves. Frank Mirecki and Dan Perlman walked through what that looks like on Amazon Connect, with a live demo of real member experiences.
Aired live on June 11, 2025.
Questions we answered
- Do we need a full contact centre migration, launching every channel at once?
- Can we build all of this in Canada?
- Do we need new phone numbers for our contact centre?
- How does sentiment analysis work?
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Ask below and we will send it, or book time to see the demo on your own member journeys.
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