Demo: Student Experience with Amazon Connect and Apple Messages for Business
Students already live in Messages. See how a college or university can serve them there, with forms, list pickers, payments and quick replies inside a native chat.
Watch the demo
Dan Perlman built this demo for a segment of the Contact Centre Corner podcast. A student chats with their school in Apple Messages for Business, connected to Amazon Connect. Instead of a long back-and-forth in plain text, the chat offers the right tool for each step.
What you will see
- Native chat in the Messages app the student already uses
- Forms for collecting details in one step
- List pickers for choosing an option without typing
- Payments inside the conversation
- Quick replies for common questions
Keep going
Planning student service improvements? Read the Student Experience Roadmap or watch the higher ed webinar.
Want to see this on your own customer journeys?
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