SERVICES BY PLATFORM

Contact Centre Solutions on the Platforms You Already Run

Amazon Connect at the core, with Zoom alongside for the teams outside the contact centre, so agents work in one place and data lands where it belongs.

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Trusted across Canada

Contact centre agent in a headset and plaid blazer gesturing while talking with a customer
1. Amazon Connect
2. AI Built In
3. Canadian Data Residency
4. Zoom

Amazon Connect at the core. Your systems around it.

We implement Amazon Connect and run Zoom alongside it for the people outside the contact centre.

Amazon Connect

The cloud contact centre platform from AWS. Pay for what you use, scale in minutes, AI built in.

Zoom

Zoom Phone and Zoom Contact Center alongside Amazon Connect for back-office and expert transfers.

Fewer tools for agents. Better data for leaders.

Integration is where contact centre projects succeed or stall. We have done these connections before and bring the patterns with us.

Integration What agents get
Amazon Connect + Zoom Warm transfer to a subject-matter expert outside the contact centre
Amazon Connect + Amazon Lex Self-service that resolves routine requests before they reach an agent
Amazon Connect + Contact Lens Transcripts, sentiment and quality scoring on every interaction
Amazon Connect + your data Interaction data in your lake or warehouse the same day

Tell us what your stack looks like.

Bring your platform list and we will show you how Amazon Connect fits alongside it.

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