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Sep 2, 2025Demo: Student Experience with Amazon Connect and Apple Messages for BusinessStudents already live in Messages. See how a college or university can serve them there, with forms, list pickers, payments and quick replies inside a native chat.Read More Sep 3, 2025Walkthrough: The Amazon Connect Agent WorkspaceCalls, chats, customer profiles, cases and AI help on one screen. Dan Perlman shows what an agent's shift looks like in Amazon Connect, from login to after-call work.Read More Jul 30, 2026Demo: Personalized Experiences with Agentic AIA traveller is stuck with a 48-hour delay. Watch an AI voice concierge rebook the hotel, update the trip and hand a medical request to a live agent with the full story attached.Read More View all
Jul 15, 2025Modernizing Member Experience: A Practical Guide for Canadian Credit UnionsThe CX roadmap for Canadian credit unions: the biggest roadblock to modern member service, and how to get past it without a massive project.Read More Jul 24, 2025Modernizing Student Experience: A Practical Roadmap for Canadian Colleges & UniversitiesShrinking budgets, hiring freezes and aging systems. A practical roadmap for improving student service without growing your team.Read More Jul 3, 2026Customer Experience Modernization Guide 2026Planning a move to a modern contact centre? This guide covers the trends, the obstacles you will hit and how teams get results with Amazon Connect Customer.Read More View all
Sep 24, 2025Build it Right: A Hands-On Workshop with Amazon ConnectAn in-person Amazon Connect workshop at the AWS office in Toronto: Amazon Q in Connect, agent assist, and adding chat to an existing voice contact centre.Read More May 29, 2025Webinar: The Self-Service Spectrum: When to Use GenAI (And When to Keep It Simple)What does a peanut butter and jelly sandwich have to do with GenAI bots? More than you think. A guide to choosing the right level of self-service on Amazon Connect.Read More Jun 11, 2025Webinar: Younger Members, Different Expectations: Why Younger Members Expect MoreRethinking CX for the next generation of credit union members, with a live walkthrough of real Amazon Connect member experiences.Read More View all
Jan 31, 2025Contact Centre Corner EP1: Cutting Contact Centre Costs with Amazon ConnectPaying for agent seats you do not use? Frank and Vanja explain why per-agent licensing costs more than it looks, and how usage-based pricing changes the budget.Read More Feb 27, 2025Contact Centre Corner EP3: Agentic AI and Smarter Contact CentresAgentic AI does more than answer questions. Frank and Vanja explain how it differs from a chatbot, and what it takes off your agents' plates.Read More Mar 14, 2025Contact Centre Corner EP4: Lessons from AWS re:InventFrank and Vanja bring back the contact centre news from AWS re:Invent, and how Air Canada, Coinbase and NatWest changed their customer experience with Amazon Connect.Read More View all
Sep 30, 2024Xodus Chooses Amazon Connect Customer to Deliver Omnichannel Travel Insurance SupportXodus chose Amazon Connect Customer to launch six channels for its travel insurance customers, with every call and chat analyzed for compliance.Read More Mar 28, 2024An Ontario College Moves Its Contact Centre from Cisco to Amazon Connect with No DowntimeA three-phase, three-month migration from Cisco UCCX to Amazon Connect with zero downtime for tens of thousands of students.Read More Nov 1, 2026An Ontario Logistics Company Automates Lead Enrichment with Generative AI on AWSDelivery data now feeds a steady flow of qualified, deduplicated leads into HubSpot, with a person approving every record.Read More View all
Aug 13, 20261 min readAmazon Connect AI Voices: Hear All 9Hear all nine Amazon Connect AI voices across 27 real call openings, then see what goes into a voice experience built for your customers.Read More View all
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Aug 3, 2026 8 Minutes

The Future of Contact Centres Starts with Strategy

Why the platform you pick matters less than the strategy behind it.

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