An Ontario Logistics Company Automates Lead Enrichment with Generative AI on AWS
Delivery data now feeds a steady flow of qualified, deduplicated leads into HubSpot, with a person approving every…
Read MoreInsights, Guides & Customer Experience Resources
A National Home Health Care Provider Launches a Concierge Contact Centre in Under 90 Days
A serverless Amazon Connect contact centre, integrated with a new CRM, live in under 90 days with all…
Read MoreAn Ontario Regulator Gains Real-Time Contact Centre Visibility Inside Salesforce
A Salesforce-embedded wallboard and a priority front desk queue give agents and supervisors live visibility where they already…
Read MoreSelene Space Resort Demo
Talk to Melo, the robot concierge at a fictional resort on the Moon. He books dinner, tours and…
Read MoreCX Day Toronto 2026
One day at the AWS office in Toronto with two tracks, hands-on Amazon Connect labs, and the teams…
Read MoreDemo: Fill In a Government Benefits Form by Voice
A family support application for a fictional province that fills itself in as you talk to Ava, its…
Read MoreHow Many Platforms Does It Take to Answer a Customer?
A practical guide for Canadian IT leaders in mortgage and lending: count the systems behind every customer conversation,…
Read MoreAmazon Connect AI Voices: Hear All 9
Hear all nine Amazon Connect AI voices across 27 real call openings, then see what goes into a…
Read MoreThe Future of Contact Centres Starts with Strategy
Why the platform you pick matters less than the strategy behind it.
Read MoreDemo: Personalized Experiences with Agentic AI
A traveller is stuck with a 48-hour delay. Watch an AI voice concierge rebook the hotel, update the…
Read MoreCustomer Experience Modernization Guide 2026
Planning a move to a modern contact centre? This guide covers the trends, the obstacles you will hit…
Read MoreWebinar: Personalized CX with Amazon Connect Customer
Most contact centres already have the data to personalize. Watch an AI agent use it to handle a…
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