Build it Right: A Hands-On Workshop with Amazon Connect
An in-person Amazon Connect workshop at the AWS office in Toronto: Amazon Q in Connect, agent assist, and adding chat to an existing voice contact centre.
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What we covered
- Amazon Q in Connect
- Knowledge base segmentation
- Step-by-step guides
- An agent assist inbound contact flow
- Adding chat to your contact centre
- Customer use cases from AWS
- 11:21 Conversational self-service
- 31:30 Amazon Q in Connect workshop (Dan Perlman)
- 1:42:33 Q in Connect customer use cases (Enid Zambrano, AWS)
- 1:54:55 Q in Connect for self-service
Event details
- September 24, 2025, 10 AM to 2 PM
- AWS Office, 120 Bremner Blvd, 26th floor, Toronto
- Dan Perlman, Solution Architect, Serve7
- Enid Zambrano, Senior Specialist Solution Architect, AWS
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