CX Day Toronto 2026
One day at the AWS office in Toronto with two tracks, hands-on Amazon Connect labs, and the teams…
Read MoreImmersion Days & Webinars
Webinar: Personalized CX with Amazon Connect Customer
Most contact centres already have the data to personalize. Watch an AI agent use it to handle a…
Read MoreWebinar: Better Student Experience, Lower Costs: Amazon Connect for Canadian Higher Ed
How Canadian colleges and universities improve student service and cut contact centre costs with AI self-service, agent assist,…
Read MoreBuild it Right: A Hands-On Workshop with Amazon Connect
An in-person Amazon Connect workshop at the AWS office in Toronto: Amazon Q in Connect, agent assist, and…
Read MoreWebinar: Younger Members, Different Expectations: Why Younger Members Expect More
Rethinking CX for the next generation of credit union members, with a live walkthrough of real Amazon Connect…
Read MoreWebinar: The Self-Service Spectrum: When to Use GenAI (And When to Keep It Simple)
What does a peanut butter and jelly sandwich have to do with GenAI bots? More than you think.…
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