Contact Centre Corner EP4: Lessons from AWS re:Invent
Frank and Vanja bring back the contact centre news from AWS re:Invent, and how Air Canada, Coinbase and NatWest changed their customer experience with Amazon Connect.
Watch the episode
AWS re:Invent is where the year’s biggest Amazon Connect announcements land. This episode sorts out which ones matter for contact centres, then looks at three large organizations that have already made the move.
What we cover
- The re:Invent announcements that matter for contact centres
- How Air Canada, Coinbase and NatWest changed their CX with Amazon Connect
- Where AI, automation and analytics fit in a modern contact centre
- Why Canadian businesses are choosing Amazon Connect for cost and scale
Closer to home
Read how Canadian organizations made the same move in our case studies.
About Contact Centre Corner
Serve7’s podcast on what is changing in customer experience and contact centres, and what to do about it. Hosted by Frank Mirecki, CEO and Co-Founder, and Vanja Andrin, CMO and Co-Founder.
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