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Proactive Customer Outreach Across Voice, SMS, Email and Chat
Reach customers before they need to call. Outbound campaigns on Amazon Connect for reminders, alerts, collections and follow-up, with consent and compliance built in.
Trusted across Canada
Most contact centres only answer.
Every inbound contact about a delay, a due date or a missed appointment is a message you could have sent first.
Customers call to ask what you already know and could have told them.
A dialer or SMS vendor with its own data, its own reporting and its own compliance risk.
Consent, time-of-day rules and opt-outs managed in spreadsheets.
Outbound on the same platform as inbound.
Amazon Connect outbound campaigns use the same agents, the same data and the same reporting as your inbound contact centre.
Channels
Consent
Inbound Deflected
Multi-channel campaigns
Voice, SMS, email and chat from one campaign engine, with the channel chosen per customer and per message.
Event-triggered messages
A shipment delay, a payment due, an appointment tomorrow. Messages sent when the event happens in your systems.
Consent and compliance
Opt-in status, contact windows and do-not-contact lists enforced by the platform, with a full audit trail.
Response tracking
Delivered, opened, answered, converted. Outcomes tied back to the campaign and to the customer record.
Messages worth sending first.
Each one removes an inbound contact and improves the moment for the customer.
Trigger
Message
Which inbound calls could you prevent?
Bring your top contact reasons and we will show you which ones a proactive message would remove.
Contact us
Talk to the Serve7 team.
Tell us what you are working on and we will get back to you within one business day.
Already a customer and need help? Create a support ticket.
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Someone from the Serve7 team will get back to you within one business day.