A Food Manufacturer Gives 350 Staff Phone Access to Their Schedules with a Serverless IVR
Plant staff call one number, enter their clock number and hear their next three days of shifts.
The Challenge
Around 350 plant staff needed to check their work schedules every day. Many did not have easy access to a computer or app, so the company needed a simple phone number staff could call.
Many plant staff could not easily check a schedule online.
The service had to work without new hardware or servers to manage.
A single-purpose service needed to launch quickly.
Our Approach
A fully serverless self-service solution on AWS, launched in November 2019.
Upload
- Daily schedule upload
- AWS-hosted database
-
Data ready
Call
- Dedicated Amazon Connect number
- Clock number entry
-
Caller identified
Hear
- Lambda shift lookup
- Amazon Polly readback
-
Next 3 days of shifts
Run
- No servers to patch
- Scales on demand
-
Live since 2019
The Solution
Serve7 built a serverless self-service line on Amazon Connect that reads each employee their upcoming shifts.
- 1 Simple upload An administrator uploads the daily staff schedule to an AWS-hosted database.
- 2 Call and identify Employees call a dedicated number and enter their clock number.
- 3 Shifts read aloud AWS Lambda finds the next three days of shifts and Amazon Polly reads them back.
Results
The solution launched in November 2019 on a tight timeline. Staff can check their schedule any time by phone, and the company has no infrastructure to maintain.
A self-service line every plant employee can use from any phone, with no infrastructure to maintain.
About the Customer
The customer is a North American food manufacturer.
AWS services used
- Amazon Connect
- Amazon Polly
- AWS Lambda
- Amazon S3
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