Contact Centre Corner: Meet the Podcast
Two minutes on what Contact Centre Corner covers: AI and automation in customer service, cutting costs, and real stories from Canadian contact centres.
Watch the episode
Frank Mirecki and Vanja Andrin introduce the show. Each episode takes one problem contact centre leaders deal with and gets practical about it, with a focus on Amazon Connect and Canadian organizations.
What the show covers
- How Amazon Connect is changing contact centres
- AI trends in customer service and automation
- Ways to cut costs and run more efficiently
- Real customer stories, including Canadian businesses
- How to plan your CX strategy around AI and data
About Contact Centre Corner
Serve7’s podcast on what is changing in customer experience and contact centres, and what to do about it. Hosted by Frank Mirecki, CEO and Co-Founder, and Vanja Andrin, CMO and Co-Founder.
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