Contact Centre Corner EP3: Agentic AI and Smarter Contact Centres
Agentic AI does more than answer questions. Frank and Vanja explain how it differs from a chatbot, and what it takes off your agents' plates.
Watch the episode
A chatbot waits for a question. Agentic AI can act: finish a task, update a system, or reach out before the customer has to call. In three minutes, Frank and Vanja cover what that changes for your customers and your agents.
What you will learn
- What agentic AI is, and how it differs from a traditional chatbot
- How it moves customer service from reactive to proactive
- Examples of businesses using it to reduce call volume and resolve more on first contact
- How Amazon Connect, Amazon Lex and Contact Lens work together to deliver it
See it in action
Watch the agentic AI demo for a full scenario, from proactive outreach to a live agent handoff.
About Contact Centre Corner
Serve7’s podcast on what is changing in customer experience and contact centres, and what to do about it. Hosted by Frank Mirecki, CEO and Co-Founder, and Vanja Andrin, CMO and Co-Founder.
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