FOR CANADIAN CX, IT AND EXECUTIVE LEADERS
Modernize Your Contact Centre with AI-Powered Amazon Connect
Serve7 helps Canadian organizations cut contact centre cost, elevate every agent, and deliver the kind of customer experience Amazon.com is known for, with full Canadian data residency.
Trusted across Canada
Every tool adds cost. One platform adds value.
Most contact centres run a stack of disconnected tools, each with its own licences, integration work, reporting and bill. Amazon Connect replaces that stack with one platform for every customer interaction.
Today's stack
With Amazon Connect
Amazon Connect modernizes CX and lowers the cost of delivering it.
Pay for what you use. Scale instantly. Stop paying for seats you don’t need.
AI Self-Service
Pricing
Usage-Based PricingOntario utility: no busy signals during outages
A cloud IVR in front of customer service scales automatically when outage calls surge.
Food manufacturer: 350 staff on a serverless IVR
Plant staff call one number, enter their clock number and hear their next three days of shifts.
Global software company: started with a 14-agent pilot
A proof of concept across eight countries led to a full deployment with complete CRM integration.
Canadian BPO: off Mitel, with PCI-compliant payments
Inbound and outbound programs moved to three Amazon Connect instances, with client reporting.
The opportunity in modernizing.
AI automation
Up to 40% lower handling time and 20 to 30% self-service containment (McKinsey).
Omnichannel
89% customer retention for organizations with strong omnichannel, against 33% without (Aberdeen).
Real-time analytics
10 to 20% better first-call resolution with real-time analytics and sentiment (Forrester).
Scale with ease
Cloud-native scale with no high-water-mark licensing and no long-term commitments.
Amazon Connect projects we delivered.
Migrations and launches our team ran from first workshop to go-live. See all case studies
Four business units assessed, then moved to voice, email and speech self-service.
220+ toll-free numbers moved to Amazon Connect with zero customer disruption.
Every call and chat is analyzed for compliance on Amazon Connect Customer.
A serverless contact centre integrated with a new CRM, with all data kept in Canada.
How Serve7 and Amazon Connect deliver a fundamental shift.
AI that acts, agents that are empowered, and data that turns into relationships.
Agent AssistQualityWhere AI Helps
Action with AI
AI takes autonomous action within guardrails, maximizing automation while bringing people in where judgement and empathy matter.
Elevate your workforce
Your staff work alongside AI teammates and become faster, more effective and more proactive.
Turn data into relationships
Actionable insight about your customers at the right moment, so every experience is predictive and personalized.
Accelerate outcomes
Trusted, measurable AI at scale, with end-to-end observability so you and your customers can rely on the experience.
End to end. From assessment through continuous improvement.
One partner from the first conversation to day-two operations.
Discover
- Current CX and Cost Assessment
- Business & Technical Requirements
-
Project Scope Approved
Design
- Proof of Concept
- Solution & Integration Architecture
-
Solution Approved
Deploy
- Configuration & Integrations
- Testing & User Acceptance (UAT)
-
Production Launch
Support
- Hypercare & Optimization
- Managed Services & Enhancements
-
Continuous Improvement
Why Canadian leaders choose Serve7.
A Canadian partner with the AWS credentials and the delivery record to back it up.
Ontario based, with 25+ years helping Canadian organizations of all sizes modernize their CX.
AWS Advanced Tier Consulting Partner with the Amazon Connect Service Delivery specialty and a Rising Star Award.
Consumption-based pricing aligned to the outcomes you get, with no seat licences and no long-term commitments.
Proven Results for Real Businesses
Xodus Chooses Amazon Connect Customer to Deliver Omnichannel Travel Insurance Support
Xodus chose Amazon Connect Customer to launch six channels for its travel insurance customers, with every call and chat analyzed for compliance.
- 100% Calls and chats analyzed by Contact Lens
- 6 Channels live
- 24/7 Self-service enabled
An Ontario College Moves Its Contact Centre from Cisco to Amazon Connect with No Downtime
A three-phase, three-month migration from Cisco UCCX to Amazon Connect with zero downtime for tens of thousands of students.
- Zero Downtime across three phases
- 3 months Migration timeline
- Mid-year Cutover without disrupting students
An Ontario Logistics Company Automates Lead Enrichment with Generative AI on AWS
Delivery data now feeds a steady flow of qualified, deduplicated leads into HubSpot, with a person approving every record.
- Live GenAI lead enrichment in production
- 5 Agile sprints to deliver
- 100% Records approved by a person before CRM
A North American IT Consulting Firm Replaces Genesys with Amazon Connect Across 20+ Languages
220+ toll-free numbers and 20+ languages moved from Genesys to Amazon Connect with zero customer disruption.
- 220+ Toll-free numbers migrated
- 20+ Languages on one platform
- Zero Customer disruption
A National Home Health Care Provider Launches a Concierge Contact Centre in Under 90 Days
A serverless Amazon Connect contact centre, integrated with a new CRM, live in under 90 days with all data kept in Canada.
- <90 days From first consultation to live
- 30 sec For callers to reach the right contact
- 1 Application for CRM and calls
An Ontario Regulator Gains Real-Time Contact Centre Visibility Inside Salesforce
A Salesforce-embedded wallboard and a priority front desk queue give agents and supervisors live visibility where they already work.
- 15 sec Wallboard refresh in Salesforce
- 5 min Supervisor alert on front desk contacts
- 300 sec Service level tracked live
Want to learn more? We’re ready when you are.
Tell us a bit about your contact centre and a Serve7 expert will reach out within one business day. A focused conversation about your CX goals, with no obligation.
Contact us
Talk to the Serve7 team.
Tell us what you are working on and we will get back to you within one business day.
Already a customer and need help? Create a support ticket.
Thanks, we have your message.
Someone from the Serve7 team will get back to you within one business day.