ENTERPRISE CX SOLUTIONS
Contact Centre Solutions Built for Modern Businesses
We help organizations design, deploy, and optimize cloud contact centres that improve customer experience.
Trusted across North America
The Challenges Holding
Contact Centres Back
Long customer wait times
Lower satisfaction and higher abandonment rates
Disconnected systems and data
Limited visibility and inefficient operations
High operational costs
Reduced profitability and limited scalability
A Better Way to Build and Run
Your Contact Centre
Serve7 partners with organizations to modernize customer experience through proven cloud technology and industry expertise.
AI Self-Service
Data Residency
Usage-Based Pricing
Cloud-native expertise
We specialize in Amazon Connect Customer and AWS, and design contact centres that scale as you grow.
CX-focused approach
We start with your customers and your team, then choose the technology that fits, not the other way around.
End-to-end delivery
One team from strategy and design through migration, launch and ongoing support.
Enterprise-ready execution
Security, compliance and Canadian data residency are built in from day one, with a clear plan for every go-live.
Find the Right Starting Point
Browse by service, by the outcome you want, by your industry or by the platform you use.
CX Services
Consulting, migration, agentic AI, analytics, integration and AWS rebilling, from strategy to support.
By Outcome
Handle peak demand, improve self-service, support your agents and reach customers before they call.
By Industry
Contact centres for credit unions, higher education, healthcare and public sector, logistics and BPOs.
By Solution
Amazon Connect Customer on its own, or connected to Salesforce, Zendesk and Zoom.
Our Delivery Process
A structured approach that ensures predictable results and smooth implementation.
Discover
- Current CX Assessment
- Business & Technical Requirements
-
Project Scope Approved
Design
- Solution Architecture
- Workflow & Integration Design
-
Solution Approved
Deploy
- Configuration & Integrations
- Testing & User Acceptance (UAT)
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Production Launch
Support
- Hypercare & Optimization
- Managed Services & Enhancements
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Continuous Support
Proven Results for Real Businesses
Xodus Chooses Amazon Connect Customer to Deliver Omnichannel Travel Insurance Support
Xodus chose Amazon Connect Customer to launch six channels for its travel insurance customers, with every call and chat analyzed for compliance.
- 100% Calls and chats analyzed by Contact Lens
- 6 Channels live
- 24/7 Self-service enabled
An Ontario College Moves Its Contact Centre from Cisco to Amazon Connect with No Downtime
A three-phase, three-month migration from Cisco UCCX to Amazon Connect with zero downtime for tens of thousands of students.
- Zero Downtime across three phases
- 3 months Migration timeline
- Mid-year Cutover without disrupting students
An Ontario Logistics Company Automates Lead Enrichment with Generative AI on AWS
Delivery data now feeds a steady flow of qualified, deduplicated leads into HubSpot, with a person approving every record.
- Live GenAI lead enrichment in production
- 5 Agile sprints to deliver
- 100% Records approved by a person before CRM
A North American IT Consulting Firm Replaces Genesys with Amazon Connect Across 20+ Languages
220+ toll-free numbers and 20+ languages moved from Genesys to Amazon Connect with zero customer disruption.
- 220+ Toll-free numbers migrated
- 20+ Languages on one platform
- Zero Customer disruption
A National Home Health Care Provider Launches a Concierge Contact Centre in Under 90 Days
A serverless Amazon Connect contact centre, integrated with a new CRM, live in under 90 days with all data kept in Canada.
- <90 days From first consultation to live
- 30 sec For callers to reach the right contact
- 1 Application for CRM and calls
An Ontario Regulator Gains Real-Time Contact Centre Visibility Inside Salesforce
A Salesforce-embedded wallboard and a priority front desk queue give agents and supervisors live visibility where they already work.
- 15 sec Wallboard refresh in Salesforce
- 5 min Supervisor alert on front desk contacts
- 300 sec Service level tracked live
Insights & Resources
Demo: Student Experience with Amazon Connect and Apple Messages for Business
Students already live in Messages. See how a college or university can serve them there, with forms, list pickers, payments and quick replies inside a native chat.
Read More
Walkthrough: The Amazon Connect Agent Workspace
Calls, chats, customer profiles, cases and AI help on one screen. Dan Perlman shows what an agent's shift looks like in Amazon Connect, from login to after-call work.
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Demo: Personalized Experiences with Agentic AI
A traveller is stuck with a 48-hour delay. Watch an AI voice concierge rebook the hotel, update the trip and hand a medical request to a live agent with the full story attached.
Read More
Modernizing Member Experience: A Practical Guide for Canadian Credit Unions
The CX roadmap for Canadian credit unions: the biggest roadblock to modern member service, and how to get past it without a massive project.
Read More
Modernizing Student Experience: A Practical Roadmap for Canadian Colleges & Universities
Shrinking budgets, hiring freezes and aging systems. A practical roadmap for improving student service without growing your team.
Read More
Customer Experience Modernization Guide 2026
Planning a move to a modern contact centre? This guide covers the trends, the obstacles you will hit and how teams get results with Amazon Connect Customer.
Read More
Build it Right: A Hands-On Workshop with Amazon Connect
An in-person Amazon Connect workshop at the AWS office in Toronto: Amazon Q in Connect, agent assist, and adding chat to an existing voice contact centre.
Read More
Webinar: The Self-Service Spectrum: When to Use GenAI (And When to Keep It Simple)
What does a peanut butter and jelly sandwich have to do with GenAI bots? More than you think. A guide to choosing the right level of self-service on Amazon Connect.
Read More
Webinar: Younger Members, Different Expectations: Why Younger Members Expect More
Rethinking CX for the next generation of credit union members, with a live walkthrough of real Amazon Connect member experiences.
Read More
Contact Centre Corner EP1: Cutting Contact Centre Costs with Amazon Connect
Paying for agent seats you do not use? Frank and Vanja explain why per-agent licensing costs more than it looks, and how usage-based pricing changes the budget.
Read More
Contact Centre Corner EP3: Agentic AI and Smarter Contact Centres
Agentic AI does more than answer questions. Frank and Vanja explain how it differs from a chatbot, and what it takes off your agents' plates.
Read More
Contact Centre Corner EP4: Lessons from AWS re:Invent
Frank and Vanja bring back the contact centre news from AWS re:Invent, and how Air Canada, Coinbase and NatWest changed their customer experience with Amazon Connect.
Read MoreTalk to our team about building a modern, scalable contact centre with Serve7.
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Frequently Asked Questions
Find quick answers to common questions about our services, process, and platforms.
Contact UsMost implementations take 4 to 12 weeks, depending on complexity, integrations and business requirements.
We implement and support Amazon Connect Customer. If you run Genesys, NICE or Salesforce today, we can bring their analytics or chatbots into Amazon Connect Customer, so you keep what already works while you move.
Yes. Our managed services and support plans cover monitoring, tuning and continuous improvement after go-live.
Yes. Our discovery process maps your existing setup, and we handle the full migration path to keep downtime low and your historical data intact.