CX Day Toronto 2026
One day at the AWS office in Toronto with two tracks, hands-on Amazon Connect labs, and the teams who have already run the migration.
This event has ended
CX Day Toronto ran on Wednesday, October 21, 2026, from 9 AM to 3 PM at the AWS office in Toronto, 120 Bremner Blvd, 26th floor. Registration is closed. Thank you to everyone who joined us in the room and online.
It was built around two questions that usually get asked in separate rooms: what should we do, and how do we build it.
Two tracks
Build it was the IT track: hands-on Amazon Connect labs, architecture, integration questions, and time with engineers who have run real migrations.
Plan it was the business track: strategy, business cases, and what actually changes for your team after go-live.
How the day ran
- 9:00 Registration
- 9:15 Welcome and keynote
- 9:45 CX success stories from real rollouts
- 10:30 to 12:00 Track sessions
- Catered lunch
- 12:45 to 2:15 Track sessions
- 2:15 Show and tell
- 2:40 Offers and next steps
- 3:00 to 5:00 Happy hour
Missed it?
Attendees left with a free funding and migration assessment, the Serve7 Migration Guide 2026, and offers on our innovation PoC program. The guide is free to download, and the assessment is still available.
Book your funding and migration assessment
Scoped to what you are running now, not a generic maturity chart.
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