Webinar: Better Student Experience, Lower Costs: Amazon Connect for Canadian Higher Ed
How Canadian colleges and universities improve student service and cut contact centre costs with AI self-service, agent assist, automated evaluations and AWS funding programs.
Watch the recording
Ten leaders from eight Canadian institutions joined us live, from directors and service desk leads to enterprise architects. Their top questions were about ERP integrations like PeopleSoft, Workday and Oracle Fusion, and whether Amazon Connect replaces or works alongside ServiceNow.
What we cover
- 0:00 Challenges facing Canadian higher ed
- 2:20 Amazon Connect for higher ed (Garrett Ungaro, AWS)
- 13:35 Demo: AI-powered self-service
- 17:44 Demo: agent assist with step-by-step guides
- 21:11 Demo: automated agent evaluations
- 23:47 Demo: proactive outbound campaigns with SMS
- 28:43 AWS funding programs for Amazon Connect
- 31:33 The benefits of usage-based pricing
- 35:18 Q&A
Presenters
- Frank Mirecki, CEO and Co-Founder, Serve7
- Garrett Ungaro, Senior Specialist, Amazon Connect, AWS
- Dan Perlman, Solution Architect, Serve7
Aired live on November 13, 2025.
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