Amazon Connect Infrastructure and Security, with Grace Kunjumon from AWS
How does Amazon Connect stay up and keep customer data safe? AWS Solutions Architect Grace Kunjumon covers resilience, encryption, access control, redaction and Canadian data residency.
Watch the episode
A Solution Square feature from Contact Centre Corner. If you are evaluating cloud contact centre platforms, your security and IT teams will ask these questions before anyone signs. Grace answers them in 15 minutes.
What we cover
- Multi-AZ architecture and high availability
- Separate dev and prod environments, with automated deployments
- Why AWS calls security "job zero": data protection, IAM access control and compliance
- Keeping contact centre data in Canada
- Redacting sensitive information with Contact Lens
- Customer authentication and identity management
Chapters
- 00:20 How AWS builds resilient contact centre infrastructure
- 02:00 Multi-AZ architecture and high availability
- 03:30 Dev vs prod environments in Amazon Connect
- 05:15 Automating deployments and environment isolation
- 06:30 Security is job zero at AWS
- 07:30 Data protection, IAM and compliance
- 09:40 Data residency in Canada
- 11:10 Redaction and sensitive information
- 13:10 Customer authentication and identity management
- 15:00 Closing thoughts
Guest: Grace Kunjumon, Solutions Architect, AWS
Have security or residency questions about your own setup?
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