Contact Centre Corner EP1: Cutting Contact Centre Costs with Amazon Connect
Paying for agent seats you do not use? Frank and Vanja explain why per-agent licensing costs more than it looks, and how usage-based pricing changes the budget.
Watch the episode
Most contact centre platforms charge per agent, every month, whether those agents are busy or not. In this first episode, Frank and Vanja look at what that means for your budget, and why paying only for what you use matters most when your volumes swing with the seasons.
What you will learn
- Why per-agent pricing costs more than you think
- How the Amazon Connect pay-as-you-go model works
- Why usage-based pricing suits seasonal businesses
- What local AWS data residency means for Canadian organizations
About Contact Centre Corner
Serve7’s podcast on what is changing in customer experience and contact centres, and what to do about it. Hosted by Frank Mirecki, CEO and Co-Founder, and Vanja Andrin, CMO and Co-Founder.
Want to know what you would pay?
Tell us how your volumes move through the year and we will model it with you.
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