Contact Centre Corner EP2: AI Without the Risk
Want AI in your contact centre but not a long contract? Frank and Vanja explain how usage-based pricing…
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Contact Centre Corner EP1: Cutting Contact Centre Costs with Amazon Connect
Paying for agent seats you do not use? Frank and Vanja explain why per-agent licensing costs more than…
Read MoreContact Centre Corner: Meet the Podcast
Two minutes on what Contact Centre Corner covers: AI and automation in customer service, cutting costs, and real…
Read MoreAn Ontario Polytechnic Moves Its Contact Centres from Cisco to Amazon Connect
An assessment of four business units shaped a Cisco to Amazon Connect migration with voice, email and natural…
Read MoreA North American IT Consulting Firm Replaces Genesys with Amazon Connect Across 20+ Languages
220+ toll-free numbers and 20+ languages moved from Genesys to Amazon Connect with zero customer disruption.
Read MoreA National Healthcare Provider Moves from Mitel to Amazon Connect for Voice and Chat
Four Amazon Connect instances now run voice and chat for several business units, connected to clinic scheduling.
Read MoreXodus Chooses Amazon Connect Customer to Deliver Omnichannel Travel Insurance Support
Xodus chose Amazon Connect Customer to launch six channels for its travel insurance customers, with every call and…
Read MoreA Canadian BPO Provider Migrates from Mitel to Amazon Connect for Inbound, Outbound and PCI-Compliant Payments
Inbound and outbound programs moved from Mitel to three Amazon Connect instances, with client reporting and PCI-compliant payments.
Read MoreAn Ontario College Moves Its Contact Centre from Cisco to Amazon Connect with No Downtime
A three-phase, three-month migration from Cisco UCCX to Amazon Connect with zero downtime for tens of thousands of…
Read MoreA Canadian Airline Improves IVR Self-Service on Amazon Connect
A redesigned IVR call tree and a new self-service bot help the airline handle more routine travel questions…
Read MoreA Global Software Company Replaces Its CCaaS Platform with Amazon Connect for Agents in 8 Countries
A 14-agent proof of concept across eight countries led to a full Amazon Connect deployment with complete CRM…
Read MoreA Food Manufacturer Gives 350 Staff Phone Access to Their Schedules with a Serverless IVR
Plant staff call one number, enter their clock number and hear their next three days of shifts.
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